How Do I Get a Refund From Microsoft Store?

Microsoft continues to improve its user experience and customer satisfaction. According to user feedback, they have improved cancellation procedures and refund policies. It is a sign that they are committed to providing great service. Microsoft Store refund requests are often confusing, even though it is easy to buy apps and game controllers. Here, we explain how to cancel subscriptions on Windows 11/ 10. We also explain how to request refunds on the Microsoft Store and track refund requests.

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What is the Microsoft Store Refund Policy?

Within a specified timeframe, Microsoft offers generous refund policies for digital products. Generally, a refund can be requested within 14 days of product purchase, provided that you have not used the product extensively.

In certain cases, exceptions may apply, such as those related to subscription services and digital products. So, if you want to get a refund from the Microsoft Store, check out this guide until the end.

Can I Refund a Microsoft Payment?

Microsoft payments can be refunded under certain circumstances and based on the type of payment made. According to Microsoft’s refund policies, purchases made through its various platforms, such as the Microsoft Store, Xbox Store, and Microsoft.com, can generally be refunded. Here are some types of payments that are eligible for refunds:

Digital Purchases
Physical Products
Subscription Services
Pre-orders
In-app Purchases

Depending on the region, product, or service, and specific terms and conditions, the Microsoft Store refund policy may vary. If you are requesting a refund from the Microsoft Store, you should review the refund policy applicable to your purchase before requesting a refund. There may be exceptions or limitations to refund eligibility, so it’s beneficial to review the policy prior to requesting a refund.

How Do I Get or Request a Refund for Microsoft Store Apps and Games

Initiating a refund on your Windows 10/11 device cannot be done with the Microsoft Store app. For that, you’ll have to visit the Xbox history page.

Go to your Microsoft Billing and Orders page. Here, you will find a list of all the apps and games you have purchased.
Select the item that needs to be refunded. On the right side of the product, click on Request a Refund. If you are returning the product, please enter a reason for returning it. Make sure the information is correct, then click Next.
Once you have verified the details of your request, click on Submit.

Please note that a yellow icon indicates that your refund request may not be approved. Moreover, you can improve your chances of receiving a Microsoft Store refund by leaving a comment describing your situation.

How to Request Refund for Microsoft Store Hardware Items

There are also physical products sold by Microsoft in its stores, such as Xbox controllers, RAM, Xboxes, Surfaces, etc. It is also possible to get a refund on the Microsoft Store for them.

Visit the Microsoft Billing and Order history page. A list of your physical and hardware orders will appear. If you want to receive a refund for a product, click the Request a Return button.
Follow the on-screen instructions after entering the reason for returning the product. Select Start Return.
Now, Microsoft will send you a prepaid shipping label for your return. Don’t let the delivery guy take it until he asks for it.

How to Cancel/Refund Microsoft Store Subscriptions

If you want to cancel your Microsoft subscription and get a refund, follow these steps:

You will need to sign in with your Microsoft account on the Microsoft All Subscriptions page.
If you want to cancel a service or subscription, click Manage.
At the bottom, click on Cancel subscription or Upgrade or Cancel.
On the Microsoft Store, follow the instructions on-screen to get a refund.

Do Microsoft Store Refunds Go Back to Card/Bank Account?

The original payment method used for the purchase is usually credited back when a Microsoft refund is issued. In this case, the refund amount will be credited back to the credit card or bank account that was used for the purchase through the Xbox Store, Microsoft Store, or Microsoft.com.

Though Microsoft initiates the refund process promptly upon approval, the amount refunded to your account may take some time to appear. There are many factors that can affect the timeline, such as the processing time at your bank and the specific policies of your payment provider.

It may be possible to receive a refund in the form of store credit to your Microsoft account if you no longer have access to the original payment method (e.g. if the card has expired). Using this credit for future purchases on the Xbox Store or the Microsoft Store is possible.

Can Microsoft Games Be Refunded?

Refunds are possible for Microsoft games purchased through the Microsoft Store or Xbox Store when certain conditions are met. In general, Microsoft will allow refunds for digital game purchases if they follow their refund policy. In regards to refunds for Microsoft Store games, the following points should be considered:

Refund Eligibility
Usage Restrictions
Pre-orders
Special Cases
Refund Process
Payment Method
Store Credit

Prior to requesting a refund for a Microsoft game, please review the Microsoft Store’s refund policy. Although Microsoft strives to provide an easy and seamless refund process, certain factors may affect eligibility and refund processes.

Microsoft’s customer support can assist you with refunds for any Microsoft game if you have any questions or encounter problems. It will be helpful if you provide us with relevant information, such as your order number and refund request so that we can assist you as soon as possible.

Can I Refund My Minecraft Purchase?

If certain conditions are met, Microsoft Store or Xbox Store-purchased games can be refunded. In Windows 10/11, you can return Minecraft items through the Microsoft Store via your Microsoft account to get a refund.

Log in to your Microsoft Account.
Click Payments & Billing.
Click on Order History.
To request a refund, navigate to Minecraft and select Request a Refund.
Choose a reason for returning it.
Give a more detailed description of your situation if necessary.
To complete the request, follow the instructions.

Additional Tips And Considerations

In order to obtain a Microsoft Store refund when canceling your subscription, you should consider the following factors:

Check the cancellation policy (applicable law for refund).
If you need assistance, contact customer service.
Make sure your data is backed up.
Check if you’re eligible for a refund.
Consider alternative solutions.

It is important to understand these points in order to understand the process. You can determine whether there are any cancellation fees or requirements by knowing the cancellation policy.

You can get personalized help from customer service. Ensure that your files are backed up before canceling. You need to verify your eligibility for a refund. Check if there are any alternatives you can choose from. You can possibly get a refund from Microsoft if you follow these tips.

Also Read:

So, that’s all we have for you on how to get a Microsoft Store refund for returning items such as games, applications, etc. It’s our hope that if you are facing an issue while product return on the Microsoft Store, the above-mentioned steps will help you resolve that. However, in case you still have any doubts or queries regarding the Microsoft Refund policy, comment below and let us know.

How Do I Get a Refund From Microsoft Store?