Last updated on March 19th, 2024 at 12:17 pm

Microsoft offers a built-in feature called Help that provides an opportunity for users to get help in Windows 10 or 11 PCs whenever they face problems. However, even though we can use Google Search to find thousands of fixes to those problems. But getting help from officials is always a better option.

There are many methods using which you can easily use the Help feature of Windows, but not many users know how to seek guidance or explore new possibilities to troubleshoot an issue from officials.

Well, don’t worry, as in this guide, I’ve mentioned some different methods to get Windows help immediately that I also use when needed. So, if you want to know how to get help in Windows 10 or 11 PC, make sure to try the methods mentioned below.

How to Get Help in Windows 11/ 10

Previously, I used to press F1 key or the FN+F1 key whenever I opened the problematic app to know the available fixes. But, with Windows 11, Microsoft added a number of ways using which you can easily seek guidance from Windows officials. Thus, if in case you don’t know how to get help in Windows 11/ 10:

Method 1: Try the Get Started App (to Get Tips From Microsoft)

Do you know there is an in-built feature that Microsoft incorporated in the Get Started app? I suggest you to try this app if you want to get tips or help on your Windows 10 or 11 PC to configure it perfectly. So, if you want to know how to get help in Windows using the Get Started app, follow these steps:

1. Initially, search for Get Started.
2. Afterward, tap on Get Started to start customizing your experience.
   
   

There are different needs for different users, so you can do it manually for yours. Thus, we advice you to enable the Get Tips And Suggestions When I Use Windows option. However, if you don’t know how to do it, be sure to follow the instructions.

1. First of all, press Win+I.
2. Then, go to the System> Notifications.
   
   
3. Click on Additional Settings.
   
4. Thereafter, click on the checkbox next to Get tips and suggestions when using Windows to enable it.
   

Method 2: Launch the Native Get Help App

There is a pre-installed application called Get Help. This will help you easily get help in Windows 11 PC. Why I am telling you this app on Windows 11 as it is not available on Windows 10. You can simply press F1 to open Get Help app. However, previously when you press F1 key, it open the Microsoft Edge browser. So, if you are using a Windows 11 PC and want to get support, here are the needy steps:

1. Search for Help on Windows Search. Then, hit the Open button. 
   
   
2. Now, in the newly opened screen, search for the issue that you are getting. Thereafter, if there is any answer available in Microsoft Community, then try them.
3. If there is no answer available for your query, you must hit the Contact Support button located at the bottom of the screen to get help on a Windows 11 PC. This will allow you to contact support via chat, call, or email.
   
   
4. Thereafter, tap on the Products and Services to open the drop-down menu.
5. Then, click the Windows icon. Next, choose the appropriate category and click Confirm.
   
   
6. To get help with Windows 11, you will need to chat with the support team. Using the same Microsoft account that you use for your Microsoft 365 subscription, you can contact a support agent remotely.
   

Method 2: Contextual Help

To directly get help from Microsoft Windows officials, you can get contextual help depending upon your needs. Generally, almost every program has a Help Option that is found under the Menu and directly appears when you press F1 Key.

Method 3: Use the Search Bar on the Taskbar

As per my experience, I have seen that the Windows Search is updated with new features in Windows 11 that will help you with both local and web results to resolve your problems. So, whenever you search for your issue on Windows Search, it provides some relevant web results from Bing search. You can click on any of the links it shows that match your problem to know the exact solutions. So, here’s how to get help in Windows 10 and Windows 11 PC using Windows Search:

1. Type your query into the Windows Search Bar. In my situation, the Teams app is not working, and I want to fix it. So, I typed Teams app not working in the Windows Search. Afterwards, I clicked on Open Results in Browser (under the Search the Web option).
   
   
2. By doing so, the query will be opened in Bing on Microsoft Edge, and a quick link to the Settings page will immediately be displayed. With the help of Windows Search, you can resolve many issues in a Windows 11/10 PC.

Method 4: Request Email or Chat support

You can also try email or live chat support using the Microsoft Support page to get help from them. Like any other official Customer Service Chat Window, it also shows you how much time or whether a Customer Service Agent is online. However, suppose you message them; a bot will reply to you initially and tell you to wait until a Customer Service Agent comes online. So, if you would like chat support, try the Contact Us Page. They will send you an email reply as soon as possible.

Method 5: Get Help in Windows Using Quick Assist

So, if you want to know how to get help in Windows 11/10 using the Quick Assist feature, you must perform the steps we have mentioned below:

1. Search for Quick Assist and open it. 
2. Then, under the Get Help option, it will ask you to enter the Security code from the assistant that you receive from another person (support team or friend). But, for that, you have to ask the support team for Quick Assist using method 4.
   

Method 6: Using Run Compatibility Troubleshooter

If you are having an issue with any particular application, then you can contact the support team using the Run Compatibility Troubleshooter. However, to know how to get help in Windows 11 or 10 PC using the compatibility troubleshooter, you must perform these steps:

1. Right-click on the application exe file.
2. Then, choose Properties.
3. Now, go to the Compatibility tab.
4. Afterward, hit the Run Compatibility Troubleshooter.
   
5. Now, under the We’re Here to Help option, check for your issue or hit the Contact Support option.
   

Method 7: Contact Microsoft Support

Did you know that you can also contact Microsoft support via call. Yes, you heard it right. You can request call assistance from the support team to fix your Windows 10/11-related issues. So, if you want to know how to get help from Windows 11/10 officials directly, try these steps:

1. Open the Microsoft Support Website and select Get Started for Assistance.
2. Now, describe the issue.
3. Once you have described the issue in the search box, click on Get Help.
4. In this section, you will find a few suggestions. But, you have to click on Contact Support right below if you’re not satisfied with the suggestions.
5. Now, you’ll need to enter your country code and phone number. Then click on Confirm to get a call from Microsoft.
6. For business users of Microsoft, you can contact them directly. Open the Global Support page of Microsoft to locate your local Microsoft customer service number.

Also Read:

1. How to Fix Abaqus Windows Error 5
2. How to Fix Windows Is Displaying An Error About Incompatible Hardware
3. What is ACPI.sys Error And How to Fix It on Windows 10 & 11
4. How to Fix DPC Watchdog Violation in Windows 11
5. Fix: Windows Error Abnormal Program Termination Issue on Windows 10/11

So, that’s all we have for you on how to get help in Windows 11/10. It’s our hope that the methods we have mentioned above have helped you. However, in case you know more methods using which anyone can contact Microsoft officials, please comment below and let other users know. 

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