How To Fix Adobe Premiere Pro Crashing or Freezing on Windows 11

Last updated on February 9th, 2024 at 01:08 pm

Adobe Premiere Pro is a great tool both beginners and experts can use for video editing. You’ll find all the features you need to succeed in Premiere, no matter what level of editor you are, from a hobbyist updating a website to a professional editing TV commercial. But this kind of error may sometimes bother you.

Well, that’s the reason why our team decided to bring up a guide to help you resolve if the Adobe Premiere Pro is not working properly, especially if it is crashing or freezing on your new Windows 11 PC. So, let’s get started with the fixes:

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How To Fix Adobe Premiere Pro Crashing or Freezing on Windows 11

So, here are some easy steps you need to take to resolve if Adobe Premiere Pro is crashing or freezing on your Windows 11 PC. Therefore, let’s check them out:

Fix 1: Close Background Applications

It is possible that Adobe Premiere Pro may crash if your system runs out of RAM because of a lot of unwanted programs running in the background. For this problem, it’s best to close CPU and memory-consuming applications. To do so, follow these steps:

In the Windows search box, type Task Manager and open it.
Next, click on the Processes tab to find apps and programs that are consuming a lot of memory.
Afterward, click on the End task button to end those apps.
After you’ve done this, restart your Windows 11 PC to see if the issue has been resolved.

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Fix 2: Disable GPU Acceleration

It is common for Premiere Pro to crash due to GPU acceleration. To see if Adobe Premiere Pro keeps crashing if GPU acceleration is enabled, temporarily disable it. Here is how to do that:

Launch Premiere Pro and select File> Project Settings > General.
Make sure Mercury Playback Engine Software Only is selected under the Video Rendering and Playback section.
To save the change, click OK.

Fix 3: Update Graphics Drivers

There are a number of reasons why Premiere Pro crashes, the most common being outdated or broken graphics drivers. Usually, this happens when you forget to update your device’s GPU driver for a long time or when the files are corrupted. So, in case you don’t know how to check for GPU driver updates, check out these steps:

Open the Device Manager.
Afterward, tap on the Display Adapter.
Now, right-click on your GPU name.
Finally, hit the Update Driver option.
Then, select Search Automatically For Drivers.

Fix 4: Scan Your Computer for Malware

A common cause of system errors is malware, which results in various problems, such as Adobe Premiere Pro crashing. If you are concerned that your Windows 11 PC is infected with malware, you may want to conduct a full system scan to find out.

Using the built-in Windows Defender, you can scan your computer for malware. Here are the guidelines you have to follow:

Open Settings by pressing Win + I.
Click on Privacy and Security.
Click Windows Security in the left pane.
Choose Virus & Threat Protection.
In the Quick Scan section, click Scan options.
Click Full Scan.
Select Scan Now.
Windows will automatically remove the malware if it finds it, then it will prompt you to take action if it has found it.
Your PC will be rebooted once the process has been completed.

Fix 5: Check for Overheating

When Premiere Pro runs, it makes heavy use of the GPU and the CPU of the device. It is possible for your PC to overheat if Premiere Pro runs for an extended period of time, particularly if the cooling system is malfunctioning.

If Premiere Pro detects that the computer is overheating, it may crash without warning. Then, cooling your device is the last option you have in order to fix the Adobe Premiere Pro crashing or freezing issue on your new Windows 11 PC

Fix 6: Clear media cache files

Generally, corrupt media cache files are the cause of Adobe Premiere Pro crashing or freezing in Windows 11. It is necessary to clear all media cache files in this situation. Here are the steps you need to follow,

Launch Adobe Premiere Pro and click the Edit tab to edit a video.
Next, select Preferences and select Media Cache.
In the Media Cache files section, click Delete.
That’s it. After completing the above steps, restart your Windows 11 PC to check if the issue has been resolved.

Fix 7: Reset Your Preferences

It may be necessary to reset your preferences if turning off GPU acceleration hasn’t resolved the Premiere Pro crashing issue. According to Adobe, resetting your preferences will prevent Premiere Pro from crashing. So, let’s check out the needy guidelines that you need to perform to reset your preference:

Initially, click on the Adobe Premiere Pro, and hold the Alt key for a few seconds.
Once the prompt appears, click OK.
Finally, check if the problem has been resolved.

Fix 8: Reinstall Premiere Pro

Updating or reinstalling Premier Pro might also be advisable if none of the above fixes work to fix Adobe Premiere Pro Crashing or freezing issue. In most cases, Premiere Pro crashes when the latest version of the app is installed.

To begin with, you may need to consider deleting all Premiere Pro-related files and then reinstalling them. By doing this, you will be able to remove error configurations and solve the crashing issue.

If you want to reinstall Premiere Pro, you need your Adobe Creative Cloud credentials and then a compatible version of Premiere Pro. So, simply after uninstalling the existing app, install the newly downloaded File. Once done, you will find that the Adobe Premiere Pro is crashing or freezing issue on your new Windows 11 PC.

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So, that’s all we have for you on how to fix the Adobe Premiere Pro Crashing or Freezing on Windows 11 issue. It’s our hope that this guide has helped you. Moreover, comment below and let us know which method worked for you.

How To Fix Adobe Premiere Pro Crashing or Freezing on Windows 11